Shipping Charges: We strive to deliver products purchased from MyFabKart in excellent condition and in the fastest time possible with zero shipping charges for all your orders.
Fair Usage Policy: We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the articles bought and hence our regular customers are deprived of the opportunity to buy these articles. To protect the interests of our customers, we reserve the right to follow a fair use return policy. Please go through our Return Policy. in detail to know about the fair terms of return.
Status of order: Please tap on 'My Orders' section under main menu to check your order status.
Delivery service: All orders placed on MyFabKart are delivered through reputed courier /speed post/parcel services.
Area of Delivery: Presently, MyFabKart delivers orders only within India.
Tracking: Tracking number as obtained from the service provider (courier/speed post/parcel etc.) will be made available to the customer in his/her shopping account on request.
Cases of loss of packet: Packet will be considered lost only if the service provider (courier/speed post/parcel etc.) declares it as lost. If the packet is shown delivered in tracking and the customer claims as not having received it, a complaint from the customer can be lodged with the service provider by the company only in good faith. However, in such cases the company will not be liable for any refund or replacement.
Cases of pilferage/damaged/soiled products: No claim for pilferage or damaged or soiled products will be entertained by the company without supporting video evidence. The video should be shot from the time of receipt of the packet clearly showing invoice enclosed with the packet followed by the action of opening the packet and full display of all articles from all sides in the video. Only single videos will be treated as video evidence i.e. two or more clips joined together will not be considered as video evidence. For such cases, kindly reach out to us within 48 hours of delivery by e-mailing us the details at email@example.com failing which the claim will not be entertained.
Whilst we investigate, we request you to please make note of the below pointers:
- Please do not use the item for which claim is being raised.
- You may be required to provide information like short description of the case (a few questions will be asked to help us understand the scenario)
- The replacement will be done only after the investigation.
- The refund will be done after the investigation.
- You must not dispose of the packaging post - delivery.
You may not be eligible for a refund in one or more of the following cases:
- Failure to provide adequate information about the case.
- Failure to provide video evidence as explained above.
- You have used the item for which claim was raised or removed tags.
In case the company finds any case of pilferage, damage or soiled articles to be true, only replacement option would be provided on the basis of availability i.e. only colour and design as available with the company would be provided towards replacement.
*Order value is calculated after applying discounts/GST or any other applicable charges.